Refund policy
We want every order from Luna DIY Shop to arrive safely and make you excited to create something beautiful ♡
Since many of our products are handmade, packed in small batches, and carefully selected, please read our policy before purchasing.
Returns & Refunds
We only offer refunds or replacements for orders with confirmed issues, including:
• Damaged items
• Defective products
• Wrong items received
• Missing items from your order
We do not accept returns or refunds for:
• Change of mind
• Personal preference
• Ordering the wrong item
• Small color differences caused by screen settings
• Minor handmade variations between pieces
If there is a problem with your order, please contact us within 30 days after delivery.
How To Contact Us
Please email us at:
📧 support@lunadiyshop.com
Include:
• Your order number
• Photos or videos showing the issue
• A short explanation
We’ll review your request as quickly as possible and work with you to find the best solution.
Possible Solutions
Depending on the situation, we may offer:
• A replacement
• A refund
• Partial compensation
• Store credit
In some cases, returning the item may not be necessary.
Return Requirements
If a return is approved:
• The item must be unused
• The product should remain in its original condition
• Original packaging should be included when possible
Please do not send items back without contacting us first.
Non-Returnable Items
We cannot accept returns for:
• Sale items
• Gift cards
• Personalized or custom products
• Opened DIY supplies or used materials
Refund Timing
Once your refund is approved, it will be sent back to your original payment method.
Please allow some time for your bank or payment provider to process the refund.
Shipping fees are non-refundable unless the issue was caused by our mistake.
Need Help?
If you have any questions, feel free to reach out anytime.
📧 info@lunadiy.shop
Thank you for supporting Luna DIY Shop ♡
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